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Americans are increasingly dissatisfied with social media – especially Twitter

(AP Photo/Jeff Chiu)

SEATTLE, Wash. -- Social media is losing some of its luster. Users are less satisfied with the major social media sites, including Facebook, Instagram and Twitter, according to a new nationwide survey. People say they’re concerned with intrusive ads and privacy, and that's driving down satisfaction.

Social media scored 72 out of 100 points in the new American Customer Satisfaction Index report, a drop of 1.4 percent. That makes social media the lowest-scoring category of e-business surveyed and puts it among the bottom five of all 46 industries covered by the ACSI — just below health insurance and airlines. Click the picture above to hear the audio.

More Info: Facebook slips, Instagram drops, and Twitter tumbles in customer satisfaction survey


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